Privacy Policy

TrueNorthEliteCluub.com

Effective Date: 29 May 2026

1. Introduction

TrueNorthEliteCluub.com ("TrueNorthEliteCluub," "we," "us," or "our") is an entertainment-focused gaming platform designed for recreational play, community participation, and social interaction through virtual experiences.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use TrueNorthEliteCluub.com (the "Platform"), create an account, communicate with us, or participate in Platform features.

By using the Platform, you acknowledge that you have read this Privacy Policy.

2. Contact Information

TrueNorthEliteCluub.com is responsible for the personal information processed through the Platform.

Privacy Contact:

TrueNorthEliteCluub.com
46 Keys Way
Ottawa, ON K1G 4M8
Canada

Email: info@TrueNorthEliteCluub.com
Telephone: +18707506246

3. Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide

This may include:

• Name, display name, username, or profile identifier;
• Email address and telephone number, where provided;
• Account registration details;
• Profile preferences, avatar selections, and community settings;
• Messages sent to support or feedback submitted to us;
• Content you choose to publish or share through community features.

3.2 Information Generated Through Use of the Platform

When you use the Platform, we may collect:

• Device type, browser type, operating system, and language settings;
• Internet Protocol address and approximate location derived from it;
• Login activity, session information, and security events;
• Pages viewed, features accessed, interaction history, and navigation activity;
• Virtual credit balances, virtual item activity, achievements, and recreational progress;
• Community interactions, moderation records, and reports relating to conduct.

3.3 Cookies and Similar Technologies

We may use cookies and similar technologies to keep the Platform functioning, remember preferences, understand feature use, support security, and improve the user experience. Further details are provided in our Cookie Policy.

4. How We Use Personal Information

We may use personal information to:

• Create, maintain, and secure user accounts;
• Provide access to games, recreational features, virtual credits, virtual items, and social functions;
• Display profiles, community activity, rankings, achievements, or user-selected content where the feature allows it;
• Enable user communication and community participation;
• Respond to questions, requests, complaints, and technical support inquiries;
• Personalize settings, language choices, and user experience;
• Monitor Platform performance and improve features;
• Detect misuse, unauthorized access, disruptive conduct, or violations of our Terms and Conditions;
• Maintain records required for operational, security, and compliance purposes;
• Communicate updates relating to the Platform, policies, account security, or service notices;
• Obtain and manage user preferences for optional cookies or communications.

5. Virtual Credits and Virtual Items

The Platform may provide virtual credits, digital items, achievements, badges, or similar recreational features.

Virtual credits and virtual items:

• Exist solely within the Platform;
• Are intended only for entertainment and social participation;
• Have no cash value;
• Cannot be exchanged for currency;
• Cannot be transferred outside the Platform;
• Do not represent property, stored value, or a financial instrument.

We may process information relating to these features in order to operate user accounts, preserve recreational progress, support community functions, and maintain Platform integrity.

6. Consent and User Choices

Where consent is required, we seek to present information in a clear and understandable manner so that you can make informed choices.

You may be able to:

• Update certain account and profile information;
• Select cookie preferences where preference controls are available;
• Adjust visibility or communication settings within your account;
• Request access to or correction of personal information;
• Contact us regarding deletion or closure of your account, subject to lawful retention needs.

You may withdraw consent for optional processing by contacting us or using available preference tools. Withdrawal does not affect processing already carried out before the change and may limit access to features that rely on the relevant information.

7. How We Share Personal Information

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Service providers that support hosting, security, technical operations, customer support, analytics, communications, or Platform maintenance;
• Moderation and safety support providers, where needed to protect users and Platform integrity;
• Professional advisers, where reasonably required for operational or compliance matters;
• Public authorities, regulators, or other parties where disclosure is required or permitted by applicable law;
• A successor organization in connection with a restructuring, merger, transfer, or similar organizational change, subject to appropriate safeguards.

We do not authorize service providers to use personal information for purposes unrelated to providing services to us, except where permitted by law or separately disclosed to you.

8. International Processing

Some service providers may process information outside your province or outside Canada. Where information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

We take reasonable steps to select service providers that use appropriate safeguards for personal information.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide Platform features;
• Maintain accounts and community functions;
• Respond to user inquiries;
• Protect Platform security and integrity;
• Resolve disputes;
• Meet applicable record-keeping or legal requirements.

When personal information is no longer reasonably required, we take steps to delete, anonymize, or securely dispose of it, subject to applicable obligations.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No method of storage or transmission is completely secure. Users are responsible for maintaining the confidentiality of account credentials and for notifying us promptly if they suspect unauthorized account activity.

11. User-Generated Content and Social Features

The Platform may include profiles, community spaces, rankings, messaging, reactions, comments, or other social features.

Information you voluntarily make visible through these features may be seen by other users according to your settings and the design of the relevant feature. You should avoid posting personal information that you do not wish others to view.

We may review or remove content and take account-related action where necessary to enforce our Terms and Conditions, promote respectful interaction, or protect the Platform community.

12. Access and Correction Requests

You may request information about personal information we hold about you and ask that inaccurate information be corrected.

To submit a privacy request, contact us at:

Email: info@TrueNorthEliteCluub.com
Telephone: +18707506246
Mailing Address: 46 Keys Way, Ottawa, ON K1G 4M8, Canada

We may need to verify your identity before completing a request. Certain information may be withheld or retained where permitted or required by applicable law.

13. Age Requirement

The Platform is intended for individuals who are at least 18 years of age. We do not knowingly seek to collect personal information from individuals below this age.

Where we become aware that an account does not satisfy this requirement, we may take reasonable steps to close the account and remove associated personal information, subject to applicable retention requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Platform features, or applicable requirements.

The updated version will be posted on the Platform with a revised effective date. Continued use of the Platform after an update means that the revised Privacy Policy applies from its effective date.

15. Questions and Complaints

Questions, requests, or concerns about this Privacy Policy or our handling of personal information may be directed to: